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FAQs for Coaching

Updated: Mar 7, 2021

What is coaching?

International Coach Federation (ICF) defines coaching as partnering with clients in a thought-provoking and creative process that inspires the client to maximise their personal and professional potential. (Source:

What is the role of a Performance Coach?

A performance coach:

  • Is a dependable, trustworthy sounding board for leaders, executives and employees

  • Helps leaders to improve performance and grow potential

  • Unlocks leader’s potential on vital skills such as communication, Emotional Intelligence, team building, decision making and interpersonal interactions

  • Enhances overall employee engagement and efficiency, whilst making a positive impact on a company’s culture

Is there proof coaching works?

Yes! The ICF Global Coaching Client Study shows most clients reported improved work performance, better business management, more efficient time management, increased team effectiveness, and more growth and opportunities. The same study found that coaching clients noted greater self-confidence, enhanced relationships, more effective communications skills, better work-and-life balance and an improvement in wellness. Nearly 70% of individuals indicated they had at least made back their initial investment. The median suggests that a client who achieved financial benefit from coaching can typically expect an ROI of more than three times the amount spent.

According to the same report, the vast majority of companies (86%) say they at least made their investment back. In fact, almost one-fifth (19%) saw an ROI of 50 times their investment, while another 28% saw an ROI of 10 to 49 times the investment. Nearly all companies or individuals who hire a coach are satisfied. According to the ICF Global Coaching Client Study, a stunning 99% of people who were polled said they were somewhat or very satisfied with the overall coaching experience. (Source: )

How long does coaching take to work?

Coaching is creating the conditions for learning and growth. Coaching enables people to fulfil their potential. Therefore, it is determined by the individual needs of the client. At one extreme, some clients have used one powerful session with me to achieve a major change in their mindset and to make a plan for substantial behaviour change. Other clients have worked with me for a year or so to achieve and sustain an evolving set of personal and professional goals. This also depends on the theme and variation in between these extremes. A typical coaching engagement lasts for 3 to 6 months and is shaped by well-defined goals and benchmarks for success, with the option for additional follow up coaching after the official engagement ends. The frequency of sessions can vary from once a week to once a month. Session length is usually 60-minutes but can vary depending on the client’s wishes and needs. The bottom line is that there are some rough and ready guidelines for what makes an effective coaching engagement, and there is an enormous amount of flexibility so that each client experiences exactly what he or she needs as an individual. Note that I also offer a single session, 90-minute coaching experience that includes an assessment and development plan for swift and powerful results. For more detailed information on coaching experience, please contact me.

What does coaching look like? What might take place in a typical productive session?

Sessions are comprised of one-to-one conversations and possible use of assessments, including evaluations with key stakeholders. During a coaching session, you will work on developing action plans and follow through on committed actions. For more detailed information on the coaching process, please contact me.

What assessments are used and how do they help?

Assessments provide the user with a detailed report that reveals several potential opportunities that can be explored during a professional development or coaching programme. I am certified and licensed to provide PRISM Brain Mapping (Neuroscience) Assessment & Genos Emotional Intelligence Assessments.

PRISM Brain Mapping Assessment is based on neuroscience research. It provides users with a series of ‘maps’ which are representations of how their brain prefers to work. PRISM’s reports show not only people’s natural or instinctive behaviour preference but also the extent and the way in which they modify or adapt their preference on occasions to respond to what you see as the demands of specific situations e.g. their job.

The Genos emotionally intelligent model comprises a set of six behaviour competencies. These competencies represent skills and behaviours, that are measurable and observable. The six competencies capture the skills and behaviours that manifest from emotional intelligence abilities. Genos Emotional Intelligence Assessments can be applied at Workplace, Leadership, Sales and Selection. Reports can be done as Self, 180° and 360°.

For more detailed information on assessments, please contact me.

Is coaching usually paid for by the company or the individual?

This may vary, some individuals will pay for themselves, while some companies will pay for their employees. You can talk to your company to find out if they offer assistance for coaching.

What should I look for when selecting a coach?

You should look for an experienced professional with whom you can trust and have good “chemistry” that will allow a positive working alliance. During the coaching process, you should be comfortable opening up to your coach to discuss personal and professional stressors you may be facing. It is essential to be open to feedback from your coach. Thus it is important to find someone who suits your needs.

What is Emotional Intelligence?

Emotional Intelligence (EI) involves a set of skills that help us perceive, understand, express, reason with, and manage emotions, both within ourselves and others. We can apply these skills to help us become more conscious of our own and others feelings, and more conscious of the influence emotions are having on our decisions, behaviour, and performance.

Where are your clients based?

Most clients are based in Malta, however, I can support clients around the world, since I conduct my sessions via video chat (Zoom) sessions or phone calls, I have found this to be extremely effective.

Is coaching confidential? Will my company know what takes place in our sessions?

In most cases, coaching sessions are completely confidential. I may ask your colleagues and other stakeholders to provide feedback on your progress, but we do not reveal anything you ask me to keep confidential. A possible exception to this can occur in certain cases when your company is paying for coaching. Your company may have a policy requiring that certain general details be provided upon request (such as whether you are attending all the sessions and making good use of them). If your company will be paying for your sessions, I can help you determine what, if anything, must be disclosed.

Am I able to speak to one of your previous clients as a reference?

I do not ask current or former clients to give references, except by written testimonials in some cases (which I can share).

How are you qualified?

As a trainer and coach for over 10 years, I have coached and trained Heads of Departments and Senior Executives. Amongst my various interests, my specialisation is in leadership, coaching, and emotional intelligence (how you ‘show up’). I am an Associate Certified Coach (ACC) with the International Coaching Federation (ICF),

certified in PRISM brain-mapping & Genos Emotional Intelligence assessments as well as using LEGO® SERIOUS PLAY® materials and methodology.

I have experience in the hospitality, manufacturing, fin-tech, and retail industries. I believe in the concept of learning by doing, having gained extensive experience through volunteering with various organisations and projects.

Reach out via email



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